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Philips hearing aid service – here to help


Which Philips HearLink hearing aid do you need help with?*


Your hearing aid has a small inscription to identify the hearing aid style. On behind-the-ear hearing aids, the inscription is located on the battery drawer. On in-the-ear hearing aids, you will find the inscription under the Philips logo. The number indicates the variant of your hearing aids. The letters are style abbreviations. The writing is rather small, so we recommend that you use a magnifying glass or take a picture with your phone and enlarge the picture.

*Availability of product styles may vary.

  • How to see which hearing aid type you are using – behind-the-ear hearing aids. HearLink Mini RITE T.
  • How to see which hearing aid type you are using – in-the-ear hearing aids. IIC.
Question mark – find frequently asked questions regarding your Philips HearLink hearing aids here.


Do you have questions about a topic not mentioned above? Go to our frequently asked questions (FAQ) to find the answers.

Go to FAQ

3 simple tips to maximize the lifetime of your hearing aids

You can help maximize the lifetime of your hearing aids by taking good care of them. By following these three simple tips, you can keep your hearing aids working properly.

1. Avoid drops and knocks

Your hearing aids are built to be tough, but no electronics are indestructible. Have a soft surface underneath when you handle your hearing aids. This could prevent damage if you drop them. When you are not wearing your hearing aids, we recommend that you keep them safely in their case.

2. Keep the hearing aids clean and dry

It is important to keep your hearing aids clean. Wipe them regularly with a dry cloth or tissue. Avoid getting your hearing aids wet. If your hearing aids are exposed to moisture or very humid conditions, place your hearing aids in a dry storage kit. Never use alternatives.

3. Avoid chemicals and extreme temperatures

Aftershave lotion, hairspray, sunscreen and perfume contain chemicals which can damage the plastic body of your hearing aids. Always remove your hearing aids before applying such products. Allow time for the product to dry before putting your hearing aids back on. Your hearing aids should never be exposed to extreme heat or cold. For example, never leave them in the glove compartment of your car.

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If you did not find an answer to your question here, please contact us and we will help you.

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