Woman talking on the phone helping a customer.

Philips hearing aid service – here to help

 

Which Philips HearLink hearing aid do you need help with?*

 

Your hearing aid has a small inscription to identify the hearing aid style. On behind-the-ear hearing aids, the inscription is located on the battery drawer. On in-the-ear hearing aids, you will find the inscription under the Philips logo. The number indicates the variant of your hearing aids. The letters are style abbreviations. The writing is rather small, so we recommend that you use a magnifying glass or take a picture with your phone and enlarge the picture.

*Availability of product styles may vary.

  • How to see which hearing aid type you are using – behind-the-ear hearing aids. HearLink Mini RITE T.
  • How to see which hearing aid type you are using – in-the-ear hearing aids. IIC.
Question mark – find frequently asked questions regarding your Philips HearLink hearing aids here.

Questions?

Do you have questions about a topic not mentioned above? Go to our frequently asked questions (FAQ) to find the answers.

Go to FAQ

You might have hearing loss if you find yourself straining to hear conversations in social situations like in a restaurant.

3 simple tips to get the best out of your hearing aids 

 
Follow these easy and simple tips to hear better in challenging listening situations:
 
  • We recommend that you use your hearing aids as much as possible.
  • During conversations, try to position yourself so that you can maintain eye contact.
  • Avoid background noise when possible.

3 simple tips to maximize the lifetime of your hearing aids

 
You can help maximize the lifetime of your hearing aids by taking good care of them. By following these three simple tips, you can keep your hearing aids working properly.
Simple tips to maximize the lifetime of your hearing aids. Avoid drops and knocks. Philips hearing aids support.

1. Avoid drops and knocks

 
Your hearing aids are built to be tough, but no electronics are indestructible. Have a soft surface underneath when you handle your hearing aids. This could prevent damage if you drop them. When you are not wearing your hearing aids, we recommend that you keep them safely in their case.
Simple tips to maximize the lifetime of your hearing aids. Keep the hearing aids clean and dry. Philips hearing aids support.

2. Keep the hearing aids clean and dry

 
It is important to keep your hearing aids clean. Wipe them regularly with a dry cloth or tissue. Avoid getting your hearing aids wet. If your hearing aids are exposed to moisture or very humid conditions, place your hearing aids in a dry storage kit. Never use alternatives.
Simple tips to maximize the lifetime of your hearing aids. Avoid chemicals and extreme temperatures - Philips hearing aids.

3. Avoid chemicals and extreme temperatures

 
Aftershave lotion, hairspray, sunscreen and perfume contain chemicals which can damage the plastic body of your hearing aids. Always remove your hearing aids before applying such products. Allow time for the product to dry before putting your hearing aids back on. Your hearing aids should never be exposed to extreme heat or cold. For example, never leave them in the glove compartment of your car.
Find our instructional videos on YouTube.

Get more support with our instructional videos on YouTube

 
You can access many helpful videos, for how to handle your hearing aids, on our YouTube channel.
 
Woman talking on the phone helping a customer with her hearing aids.

Customer service

If you did not find an answer to your question here, please contact us and we will help you.