Philips Remote Fitting
Now you can conduct online hearing aid adjustments and counseling for your clients with Philips Remote Fitting.
With Philips Remote Fitting you can:
- do online follow-ups with your clients.
- Make hearing aid adjustments in real-time, just as if your client is sitting in your clinic.
- Offer extra online counseling or support.
- Save traveling time for clients.
- Help those clients for whom getting into the clinic can be a challenge.
Easy and convenient for you and your clients
1
Video call
You can do the session as a video call
and see each other.
You can do the session as a video call
and see each other.
2
Phone call
You can do a phone call via the app, if
your client prefers to have the camera
switched off.
You can do a phone call via the app, if
your client prefers to have the camera
switched off.
3
Text messages
You can write messages to each other
in the chat function.
You can write messages to each other
in the chat function.
Philips Remote Fitting Administration Portal
To start using Remote Fitting, you must first register your business and your employees on the Philips Remote Fitting Administration Portal. Contact your local Philips sales representative to get access.
Before starting a Remote Fitting session
Please have the following in place:
- HearSuite 2022.2 or any later version installed.
- A Remote Fitting account (contact your local Philips Hearing Solutions sales representative).
- Camera in the computer or external.
- Microphone and speaker or headset.
- Stable Internet connection; minimum speed 1/1 Mbit/s is recommended (check with the Internet service provider if in doubt).
- The hearing aids to be fitted feature 2.4 GHz BLE technology.
To be eligible for a Remote Fitting session, the client must:
- be over 18 years old.
- Have a smartphone or tablet – see list of compatible devices here.
- Be familiar with their mobile device (e.g., know how to use apps, email, and how to connect to Wi-Fi and activate Bluetooth®).
- Have a stable Internet connection; minimum speed 1/1 Mbit/s is recommended.
- Have the HearLink 2 app installed on a compatible device.
Help your clients get ready for a Remote Fitting session
To get started with Remote Fitting, your clients need to download the Philips HearLink 2 app and follow the instructions. Within only a few steps they will be ready for the online session. You can help them by providing the link to our Remote Fitting support page for hearing aid users. Here, they can find download links and instructions on how to get ready for a Remote Fitting session.