Why does the Philips HearLink 2 app only show one hearing aid?

Learn why the Philips HearLink 2 app can only show one hearing aid, and how to fix the issue.

Before you start

1

Compatibility guide

See which phones will work with your hearing aids.

2

Get the Philips HearLink 2 app

You need the Philips HearLink 2 app to use Find my hearing aids.

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One of your hearing aids may be disconnected

Here are some tips to help you reconnect your hearing aid.

1

Try to turn Bluetooth® on and off on your phone

Go to > Settings.

Switch Bluetooth off and then on again.

2

Check that both hearing aids are paired with your phone

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