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Learn how to use your hearing aids to make and receive phone calls, where the call audio is played in your hearing aids.
The way to make hands-free calls with your hearing aids depends on the device you're using, as well as your type of hearing aids.
Our most recent hearing aids can make and receive hands-free calls directly when paired with your iPhone or iPad.
Philips hearing aids can also enable you to have hands-free calls and stream music and audio to your hearing aids from Android devices with LE audio. To do this directly, your Android device must support streaming. Other Android devices require a Philips AudioClip to enable audio streaming with your hearing aids.
To have hands-free calls using other devices or with older Philips hearing aids, you need to use a Philips AudioClip accessory, which temporarily turns your hearing aids into a wireless stereo headset.
To answer an incoming call to your phone or tablet, briefly press the button on one of your hearing aids or accept the call on your device in the normal way.
The call will be automatically routed to your hearing aids.
On a computer, call handling via the button on the hearing aids is not supported. Accept the call via your computer in the normal way.
To make a call, simply use your iPhone, iPad, Mac, Android phone, tablet or Windows PC as normal. The call will automatically be routed to your hearing aids.
Note: On iPhone and iPad hands-free calls must be enabled on your iOS device. To do this, triple click the power or home button. Scroll to Mic Input and make sure it is in the on position. On other devices, hands-free calls are automatically enabled after pairing your hearing aids to the device.
You hearing aids can be connected to multiple devices. However, if you plan on streaming audio or make calls, we recommend turning off Bluetooth on the devices that you are not currently using.
On computers, we recommend disconnecting the hearing aids, as turning off Bluetooth may disconnect wireless accesories such as mouse or keyboard.
How to pair your hearing aids with Philips AudioClip
When the Philips AudioClip is turned on and in range of your mobile phone, it will automatically connect to the mobile phone.
The status indicator will be steady blue.
When your phone rings, you will hear a ring indicator (and if available, the ringtone from your phone) in your hearing aids.
The status indicator will blink green.
To answer a call, either click the multi-button briefly or answer the call on your mobile phone.
Once the call is connected, the status indicator will change to steady green.
When your phone rings, you will hear a ring indicator (and if available, the ringtone from your phone) in your hearing aids.
The status indicator will blink green.
To end a call, either click the multi-button briefly or end the call on your mobile phone.
The status indicator will return to steady blue.
To make a call, simply use your mobile phone as you usually would. The call will automatically be connected to the Philips AudioClip.
Once the call is connected, the status indicator will change to steady green.
Double press the multi-button to activate voice dialling, if it is supported by your phone.
Press and hold the volume-down button for three seconds to mute the hearing aid microphones.
A short press on the volume-up or volume-down button will unmute the hearing aid microphones again.
When pairing comptible Philips hearing aids with an ASHA-capable phone through the app, the native direct streaming (ASHA) is also automatically made available. This is the recommended way to use ASHA functionality.
Please don’t use the Android native Bluetooth® functionality to connect ASHA.
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