How to make hands-free calls with your hearing aids
Learn how to use your hearing aids to make and receive phone calls, where the call audio is played in your hearing aids.
Before you start
The way to make hands-free calls with your hearing aids depends on the device you're using, as well as your type of hearing aids.
Our most recent hearing aids can make and receive hands-free calls directly when paired with your iPhone® or iPad®.
To have hands-free calls using other devices or with older Philips hearing aids, you need to use a Philips AudioClip accessory, which temporarily turns your hearing aids into a wireless stereo headset.
How to use your hearing aid to make hands-free calls
First, you need to pair your hearing aids with your device
Receiving calls
To answer an incoming call to your phone or tablet, briefly press the button on one of your hearing aids or accept the call on your device in the normal way.
The call will be automatically routed to your hearing aids.
On a computer, call handling via the button on the hearing aids is not supported. Accept the call via your computer in the normal way.
Making calls
To make a call, simply use your iPhone, iPad, Mac, Android phone, tablet or Windows PC as normal. The call will automatically be routed to your hearing aids.
Note: On iPhone and iPad hands-free calls must be enabled on your iOS device. To do this, triple click the power or home button. Scroll to Mic Input and make sure it is in the on position. On other devices, hands-free calls are automatically enabled after pairing your hearing aids to the device.
How to make hands-free calls with using Philips AudioClip
First you need to pair your Philips AudioClip accessory with your hearing aids, and then pair your Philips AudioClip with your phone or device.
How to pair your hearing aids with Philips AudioClip
When the Philips AudioClip is turned on and in range of your mobile phone, it will automatically connect to the mobile phone.
The status indicator will be steady blue.
Receiving calls
When your phone rings, you will hear a ring indicator (and if available, the ringtone from your phone) in your hearing aids.
The status indicator will blink green.
Answering calls
To answer a call, either click the multi-button briefly or answer the call on your mobile phone.
Once the call is connected, the status indicator will change to steady green.
Rejecting a call
When your phone rings, you will hear a ring indicator (and if available, the ringtone from your phone) in your hearing aids.
The status indicator will blink green.
Ending a call
To end a call, either click the multi-button briefly or end the call on your mobile phone.
The status indicator will return to steady blue.
Making calls
To make a call, simply use your mobile phone as you usually would. The call will automatically be connected to the Philips AudioClip.
Once the call is connected, the status indicator will change to steady green.
Voice dialling
Double press the multi-button to activate voice dialling, if it is supported by your phone.
Muting your microphone (on your hearing aids)
Press and hold the volume-down button for three seconds to mute the hearing aid microphones.
A short press on the volume-up or volume-down button will unmute the hearing aid microphones again.
Note for Android phones with Audio Streaming for Hearing Aids (ASHA):
When pairing comptible Philips hearing aids with an ASHA-capable phone through the app, the native direct streaming (ASHA) is also automatically made available. This is the recommended way to use ASHA functionality.
Please don’t use the Android native Bluetooth® functionality to connect ASHA.