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Philips hearing aid service – here to help

We will do our best to answer your questions and give you the best experience with your hearing aids.

  • Sound issues

    No sound:

    • Check if the mute setting is accidentally on.
    • If using a non-rechargeable hearing aid, check that the battery is correctly inserted, and that the battery drawer is closed.
    • If rechargeable hearing aids, make sure the battery is charged.

    Distorted sound:

    • For non-rechargeable hearing aids, try cleaning the battery compartment and battery with a dry cloth.
    • If you suspect moisture, gently wipe off any water and leave hearing aid in a dry spot for around 30 minutes. For non-rechargeable hearing aids, make sure to remove battery and leave the hearing aid to dry with the battery drawer left open. For rechargeable hearing aids, make sure to wipe off any moisture before charging.
    • Clean the hearing aid using the instructions found in the User Guide.
  • Connectivity issues

    1. Unpair your hearing aids. Find instructions on how to here.
    2. Turn Bluetooth® on your device off and on again.
    3. Turn your hearing aids off and back on again.
    4. Re-pair the hearing aids.

  • Battery issues

    Rechargeable hearing aid:

    • If the light does not turn on when trying to charge, first check if the charger is switched on. It may also be that the hearing aid or charger is too warm or too cold, or that the room temperature exceeds +95F. Try moving the charger and hearing aid to a cooler or warmer location. See User Guide for optimal temperatures.
    • Check that the hearing aid is inserted correctly in the charger. Check for foreign objects in the charging slots.
    • If the hearing aid LED blinks red/orange when the hearing aid is placed in the charger, it means there is a system error. If this is the case, you should contact your hearing care specialist.

    Non-rechargeable hearing aid:

    • Clean the drawer and battery with a dry cloth.
    • Make sure the battery side that has a + is facing upwards. Close the drawer.
    • If this does not work, replace the battery. Remove sticker on the new battery, and make sure to wait 2-3 minutes before inserting it. Carefully insert the battery, and close drawer completely.

Which Philips HearLink hearing aid do you need help with

Do you have questions about a topic not mentioned above? Choose your hearing aid style and go to our frequently asked questions (FAQ) to find the answers.

  • How to see which hearing aid type you are using – behind-the-ear hearing aids. HearLink Mini RITE T.

    On behind-the-ear hearing aids, the inscription is located on the battery drawer.

What does the inscription mean?

The number indicates which model you have. The letters are style abbreviations. Use the letters you find and locate your hearing aid below.

Question mark – find frequently asked questions regarding your Philips HearLink hearing aids here.


Do you have questions about a topic not mentioned above? Go to our frequently asked questions (FAQ) to find the answers.

You might have hearing loss if you find yourself straining to hear conversations in social situations like in a restaurant.

3 simple tips to get the best out of your hearing aids 

Follow these easy and simple tips to hear better in challenging listening situations:
  • We recommend that you use your hearing aids as much as possible.
  • During conversations, try to position yourself so that you can maintain eye contact.
  • Avoid background noise when possible.

3 simple tips to maximize the lifetime of your hearing aids

You can help maximize the lifetime of your hearing aids by taking good care of them. By following these three simple tips, you can keep your hearing aids working properly.

Simple tips to maximize the lifetime of your hearing aids. Avoid drops and knocks. Philips hearing aids support.

1. Avoid drops and knocks

Your hearing aids are built to be tough, but no electronics are indestructible. Have a soft surface underneath when you handle your hearing aids. This could prevent damage if you drop them. When you are not wearing your hearing aids, we recommend that you keep them safely in their case.

Simple tips to maximize the lifetime of your hearing aids. Keep the hearing aids clean and dry. Philips hearing aids support.

2. Keep the hearing aids clean and dry

It is important to keep your hearing aids clean. Wear gloves when cleaning your hearing aids. Please see here for more cleaning instructions. If your hearing aids are exposed to moisture or very humid conditions, place your hearing aids in a dry storage kit. Never use alternatives.

Simple tips to maximize the lifetime of your hearing aids. Avoid chemicals and extreme temperatures - Philips hearing aids.

3. Avoid chemicals and extreme temperatures

Aftershave lotion, hairspray, sunscreen and perfume contain chemicals which can damage the plastic body of your hearing aids. Always remove your hearing aids before applying such products. Allow time for the product to dry before putting your hearing aids back on. Your hearing aids should never be exposed to extreme heat or cold. For example, never leave them in the glove compartment of your car.

Easier with the HearLink app

With the Philips HearLink app you can easily and discreetly control your Philips HearLink hearing aids. Your smartphone becomes your remote control for changing listening programs, adjusting the volume, muting your hearing aids and activating streaming options. Here are some other helpful app functionalities.

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Need help understanding common hearing terms?

In our hearing terms guide, there are many explanatory articles. These articles were written to help you better understand the terminology around hearing loss and hearing aids.

Find our instructional videos on YouTube.

Get more support with our instructional videos on YouTube

You can access many helpful videos, for how to handle your hearing aids, on our YouTube channel.
Woman talking on the phone helping a customer with her hearing aids.

Customer service

If you did not find an answer to your question here, please contact us and we will help you.