Find solutions to different issues related to connecting your hearing aids with phones and other devices.
If you're having connection issues, there are several things you can do to make it easier for your devices to connect with your hearing aids.
See which phones will work with your hearing aids
You need the Philips HearLink 2 app to use Find my hearing aids.
For Android devices, if the connection is lost to one or both hearing aids, you can try to reconnect through the Bluetooth menu on your device.
Go to > Settings > Bluetooth.
Tap the name of your hearing aids on the list.
This forces your phone or device to reconnect with your hearing aids, which can improve the quality of the connection.
Restarting your hearing aids will put them in pairing mode for about three minutes, which should force a reconnection.
Shut the app down as you normally stop apps on your phone, and then open the app again.
For Android devices, you can pair again using the Philips HearLink 2 app.
Open the app.
Go to > Hearing Aids > Pair new hearing aids > Unpair Current > Pair now.
You need to allow the app to access your location to find your hearing aids.
Having your hearing aids paired to more than one device can cause disconnections, as your hearing aids can struggle to find out which device they should connect to.
Having other Bluetooth devices paired with your phone or device can interfere with the connection between your hearing aids and phone. We recommend keeping as few Bluetooth devices as possible paired with your phone.
Connectivity improvements are regularly provided through software updates, which also fix bugs and issues with your phone’s software. Check that your phone has the latest version of software available for it.
Go to > Settings > Software update.
If your phone shows there is an update available, install it.
This can often improve the overall ability of your phone to connect to other devices such as your hearing aids.
The instructions may vary depending on your phone model.
Go to phone Settings.
Go to Apps or Apps & Notifications.
Select Your apps or Show system apps.
Go to Bluetooth.
Tap Force Stop and then OK.
Tap Storage.
Tap Clear cache.
Open the app.
Pair your hearing aids with your device again.
When pairing Philips hearing aids with an ASHA-capable phone through the app, the native direct streaming (ASHA) is also automatically made available. This is the recommended way to use ASHA functionality.
Please don’t use the Android native Bluetooth functionality to connect ASHA.
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