Why does the Philips HearLink 2 app only show one hearing aid?
Learn why the Philips HearLink 2 app can only show one hearing aid, and how to fix the issue.
Before you start
1
Compatibility guide
If you are experiencing issues with the app, you might want to confirm that your phone is on our compatibility list. Some phones are not on the list due to inconsistent performance, even though they may allow you to download the app and pair initially. See which phones will work with your hearing aids.
One of your hearing aids may be disconnected
Here are some tips to help you reconnect your hearing aid.
1
Try to turn Bluetooth® on and off on your phone
Go to > Settings.
Switch Bluetooth off and then on again.
2
Check that both hearing aids are paired with your phone
Apple, the Apple logo, iPhone, iPad, Vision Pro, Apple Watch, Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Demant is under license. Other trademarks and trade names are those of their respective owners.
Android™ is a trademark of Google LLC