Privacy Notice
The following Privacy Notice is valid for:
When this Privacy Notice mentions App(s), it refers to the previously listed App.
This document explains how we collect and use your personal data when you use the App and the terms for your use of the App.
The App has been created to provide you with the possibility
of controlling and personalizing your hearing experience
directly from your smartphone. It enables you to separately
adjust the volume of your hearing aids, change programs, or
control the sound you stream to your hearing aids.
The App includes a feature designed for remote
communication between you and your hearing care
professional. This feature allows you to have online follow-up
appointments with your hearing care professional and to get
your hearing aid settings adjusted from the comfort of your
own home.
WHO WE ARE
Demant Enterprise A/S acts as data controller and is
responsible for the collection and use of your personal data in
the App as described in this document.
If you have any requests or questions related to our use of
your personal data, please contact us by using the contact
points below:
Demant Enterprise A/S
Kongebakken 9
DK-2765 Smørum
Denmark
E-mail: privacy@demant.com
In this privacy notice, “we”, “us” and “our” refer to
Demant Enterprise A/S.
PERSONAL DATA WE COLLECT AND USE
WHEN YOU USE THE APP
If you use the App you will be asked to allow anonymous
data logging in the App.If you give us your permission to
log anonymous data, we will collect general information and
aggregated anonymous data, including generic information
about your hearing aids (firmware version, brand, model,
style, number of programs), generic information about your
mobile device (operating system version, device model),
anonymous usage data, including information about features
that are used, how often they are used and for how long
they are being used, and technical log information. The data
we collect is completely anonymous and cannot in any way
be used to identify you as an individual. The data is used
in aggregated form to tell us about how the features in the
App are used, for instance about when a feature is typically
activated, and how extensively the feature is used. The
purpose of this is to allow us to continuously improve our
products and services to the benefit of our users. This is
optional and you can deactivate anonymous data logging at
any time in the App settings.
In order to update and maintain the functionality of the
hearing aids and supported features in the App, we will
collect technical data and the hearing aid serial number from
your hearing aid via your mobile device. You will be asked to
give your consent to update your hearing aids with the latest
firmware. Your consent is voluntary and can be managed
under ‘My Profile’ in the App.”
Hearing health statistics
By connecting your hearing aids with the App, the Hearing
health statistics feature will give you access to statistics
related to usage of your hearing aids. The statistics
generated in the feature are stored locally on your device.
We do not have access to any personal data related to
this feature.
Find my Hearing Aids
The App uses location data on your mobile device to enable
the feature Find my Hearing Aid in the App. The device
collects location data even when the App is closed or not
in use. This way, you can find your hearing aids on a map
with the last known location when the App was active and
paired with the hearing aids. We do not have any access to
this data, which is collected directly on your device. You can
remove the permission for the device to collect location data
in the device settings.
Contact Support
You can at any time use the Contact Support function to get
help. If you contact the support function by email in the App,
an email will be sent via your email service outside the App to
our consumer support team. The email will contain technical
information about the App and connected devices, including
technical information about your hearing aids. As the use of
hearing aids may reflect health information, we need your
consent to process this data. When you send this email, you
agree to sharing this data with us. Your consent is voluntary
and you can contact our consumer support team if you wish
to withdraw your consent.
USING THE APP SIGNING IN WITH
AN ACCOUNT
We only process personal data about you, which is relevant
and sufficient for the purposes described in this document.
This means that we do not use your personal data more
extensively than necessary for the specific purpose.
Account creation: When using the App, you can choose to
set up an account. This account can be created through the
App. Account registration requires you to submit your e-mail
address and a password of your own choice. When your
register with your account and start using the App, we collect
the following types of information:
- Your user ID and email address for authentication
purposes. We keep your account data as long as your
account exists.
We process your personal data on the basis of necessity for
the performance of a contract, cf. GDPR art. 6 (1) (b).
Remote fitting session: When you activate the Remote
Fitting feature, the following types of information will be
processed during your remote visit, to enable the remote
session with your hearing care professional:
- Your audiogram, serial number and settings of your hearing
aids and any chat messages exchanged between you
and your hearing care professional during the remote
fitting session. We use this data to enable the remote
fitting session. We only keep the data during the remote
fitting session. However, if the remote fitting session is
interrupted, we will keep the data for up to 24 hours to be
able to restore the session.
- Technical data related to the remote fitting session. We use
this data for service and troubleshooting purposes, and we
keep the data for 90 days after the remote fitting session.
- Audio and video data transmitted between you and your
hearing care professional during the remote session. We
use this data to provide communication between you and
your hearing care professional. This data is live streamed,
and we do not keep the data after the remote session.
When you activate the feature, we collect information relating
to your use of hearing aids. As the use of hearing aids may
reflect health information, we will only process your personal
data as described above with your explicit consent, cf. GDPR
art. 9 (2) (a).
Your consent is voluntary, and you can withdraw your
consent at any time in the “My profile” section in the App.
You can also withdraw your consent by contacting us using
the contact information outlined at the top of the document.
Please note, that if you withdraw your consent, you are no
longer able to use the Remote Fitting feature in the App,
since we are not able to provide you with this functionality
of the App without collecting your personal data. You can
also easily stop all collection of information in the App by
uninstalling the App. You may use the standard uninstall
processes available as part of your mobile device or via the
mobile application marketplace or network. Please note,
that we are not automatically informed when you uninstall
the App. Accordingly, we continue to process personal data
concerning you until inactivity will result in deletion of inactive
accounts, or if you contact us and object to the processing.
Newsletters: When you sign up for our newsletters, we use
your email and first and last name (optional) to send you
relevant information and offers regarding our products and
services. We only use electronic methods such as e-mail, if
you have given your explicit permission to receive marketing
communication.
We process your personal data on the basis of our legitimate
interest to send you marketing communication, which you
have expressed an interest in, cf. GDPR art. 6 (1) (f).
HOW WE SHARE YOUR PERSONAL DATA
We may share your personal data with other companies
within the Demant Group to operate the App, to deliver
and improve our products and services and for research
purposes.
We may also share your personal data with service providers,
who perform services and functions related to the App on our
behalf. Any such service providers will not be authorized to
use your personal data for any other purposes, and they will
always be under a strict obligation to keep your personal data
safe and confidential.
If we transfer your personal data to an affiliated Demant
company or a service provider located in a jurisdiction
outside EU/EEA or the European Commission-approved
countries providing ‘adequate’ data protection, we will always
ensure that adequate safeguards are taken to ensure data
protection, e.g. by way of the EU Commission’s Standard
Contractual Clauses.
HOW LONG WE KEEP YOUR PERSONAL DATA
We will process and keep your personal data for as long
as it is legitimate and necessary for the purposes for which
your data were originally collected, and for as long as it is
permitted or required under applicable law.
We will delete your data:
- If you withdraw your consent in the App or
- If you have not been actively using the App for 3 years.
YOUR PRIVACY RIGHTS
Under the GDPR and for certain US residents, as a result
of our processing of your personal data, you may exercise
certain privacy rights.
These are:
- The right to access your personal data
- The right to have us rectify (correct) your personal data
- The right to have us delete your personal data
- The right to restrict our processing of your personal data
- The right to data portability
- The right to object to our processing
Your privacy rights may be subject to conditions and/ or
exemptions, e.g. ensuring other people´s privacy, protection
of trade secrets and intellectual property rights or compliance
with legal obligations.
If you want to exercise your rights, you can contact us at the
contact points listed above.
If you are not satisfied with the way we use your personal
data, you have the right to file a complaint with the relevant
national data protection authority. In Denmark, the relevant
data protection authority is Datatilsynet (tel: +45 3319 3200 /
e-mail: dt@datatilsynet.dk). Alternatively, you may contact the
relevant data protection authority in your country of residence
or work.
We do not knowingly collect, maintain, or use personal
information from children under the age of 18.
Specifically for US based App users:
To submit an information request in the US, you can e-mail
us at USPrivacy@Demant.com or call us at (732) 529 - 7120.
We have the right to verify the identity of a consumer before
providing information related to an information request.
Information requests may take up to 45 days to process;
we reserve the right to extend this period by an additional 45
days when reasonably necessary. If we extend processing
your request, we will notify you within 45 days from your
initial request.
TERMS OF USE
Right of use
Demant grants you a non-exclusive, non-transferable,
revocable license to use the Services for your personal,
non-commercial use and only on devices as permitted by
the applicable platform terms and in accordance with this
Privacy Notice. All other rights in the Services are reserved
by Demant.
For free and “As Is”
The App is made available for your use for free. The
information contained in and functionalities available via
the App are provided “as is” and the manufacturer offers
no warranties of merchantability or fitness for a particular
purpose.
Relevant devices
The App is designed to be used with wireless hearing aids.
The App sends and receives signals from the hearing aids
via selected mobile devices for which the App has been
developed. Notifications of application updates on your
device should not be disabled, and it is recommended
that the user installs all updates to ensure that the App will
function correctly and will be kept up to date. The App must
only be used with devices for which it is intended. The App
specifications will state device and/or operating system
requirements. We cannot guarantee that your specific device
is able to download and run the App irrespective of fulfilling
the general requirements stated. Such malfunctions may be
caused by circumstances outside our control.
Limitation of liability
We strive to keep the Service accessible 24/7. Yet the
Service can be inaccessible in situations, which can be
due to safety or maintenance reasons, unstable network
connection, failure in communication links or hardware.
We execute backups on a regular basis, but cannot
guarantee that there will be no data loss. To the fullest extent
permitted by law, Demant shall not be liable for damages
resulting from use of the App, including direct, indirect,
incidental, consequential, punitive, specific or other damages,
lost opportunities, lost profit or any other loss or damages of
any kind.
Breach of terms
In the event of your breach of these terms we will be entitled
to terminate the use license immediately.