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Philips HearLink hearing aids next to a smartphone with Philips HearLink Connect app open.

Hearing aid adjustments easily from home

Philips hearing aid user connecting to a Remote Fitting appointment via his smartphone.

Download Philips HearLink Connect app for online fittings

Easily connect with your hearing care specialist over your phone or tablet and get your hearing aids adjusted remotely.

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    Step 1

    Create an account and sign in.

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    Step 2

    Connect to your Philips HearLink hearing aids.

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    Step 3

    Connect to your hearing care specialist.

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Before the online fitting session

  • You need a stable Internet connection – recommend min speed 1/1 Mbit/s.
  • Pair your hearing aids with the smartphone or tablet you will use for the online fitting session if not already done.
  • Make sure your phone or tablet is charged (at least 50 %).
  • Insert fresh batteries in your hearing aids. If you have rechargeable hearing aids, make sure they are fully charged.
  • Enable Bluetooth® on your smartphone or tablet.
  • Close other apps than the Philips HearLink Connect app.

Additional for Android devices:

  • Enable Google Chrome.
  • Set power saving mode to “off”.
  • Give permission to localization or the hearing aid(s) will not be visible.

Philips HearLink user opening the Philips HearLink Connect app for a Remote Fitting session.

How to start the online fitting session

  1. Open the Philips HearLink Connect app and log in.
  2. Follow the steps in the app until you get to the virtual waiting room.
  3. Wait for your hearing care specialist to start the session.

If you have challenges with the connection, the app will make troubleshooting suggestions. If you keep having trouble with the app or the connection, please contact your hearing care specialist.

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During the online fitting session

  • Keep your hearing aid(s) and the phone or tablet within 5 meters distance.
  • Do not turn off your hearing aid during the session or open the battery drawer.
  • Keep Bluetooth® activated.
  • Make sure your phone is online and kept on either Wi-Fi or mobile data throughout the entire session.
  • Keep the Philips HearLink Connect app open during the entire session – do not switch to another app.
  • If you get a phone call during the session, you should decline the call.

FAQ – Remote Fitting

Woman talking on the phone helping a customer with her hearing aids.

Customer service

If you did not find an answer to your question here, please contact us and we will help you.